Senior Software Engineer

About the Role

The Senior Software Engineer is responsible for the design, development, integration, and operational support of enterprise application systems in alignment with HBMSU’s digital transformation roadmap. The role focuses on .NET-based development, Student Information Systems (SIS) with preference for Ellucian Banner, enterprise CRM platforms, contact center and communication systems, and ERP integrations, ensuring secure, scalable, and well-governed solutions that support academic and administrative operations. The position operates within established Dubai Government, HBMSU, and AI & Technology Division standards, policies, and governance frameworks.

Key Responsibilities

• check_circle Analyze functional and technical requirements and translate them into secure, scalable .NET-based solutions aligned with institutional standards.
• check_circle Design, develop, enhance, and maintain applications using C#, .NET Core, ASP.NET, MVC, and API-based architectures.
• check_circle Implement and support integrations with Student Information Systems (Ellucian Banner or equivalent).
• check_circle Develop and maintain integrations with CRM platforms such as Salesforce and/or ServiceNow.
• check_circle Support integration with contact center and communication platforms including Genesys Cloud, Microsoft Teams, and Twilio, to enable omni-channel service delivery.
• check_circle Design and consume REST and SOAP web services, including secure SSO and identity integrations.
• check_circle Support enterprise integrations with systems (HR, Finance, Procurement) and related institutional platforms.
• check_circle Adopt and implement cloud-native services using AWS or Microsoft Azure, including managed services, automation, and CI/CD pipelines.
• check_circle Monitor, maintain, customize, and upgrade applications to ensure availability, performance, and reliability.
• check_circle Prepare and maintain technical documentation, system designs, workflows, and implementation records in accordance with HBMSU standards.
• check_circle Application testing (unit, integration, regression, and user acceptance support) prior to production deployment.
• check_circle Provide second-level technical support for application-related incidents and service requests.
• check_circle Ensure compliance with information security policies, ISMS requirements, and Dubai Government regulations; report security issues through formal channels.
• check_circle Coordinate with infrastructure, cybersecurity, DevOps, vendors, and business stakeholders to deliver integrated solutions.
• check_circle Carry out any other duties assigned by the line manager in support of departmental and institutional objectives.

Qualifications

• check_circle 8–10 years of relevant experience in enterprise software development, with strong emphasis on .NET technologies.
• check_circle Mandatory demonstrated experience integrating Student Information Systems (Ellucian Banner preferred or similar).
• check_circle Proven experience with enterprise system integrations, APIs, and middleware.
• check_circle Practical experience with CRM platforms such as Salesforce and/or ServiceNow.
• check_circle Exposure to contact center or communication platforms (Genesys, Microsoft Teams, Twilio) is highly desirable.
• check_circle Experience supporting or integrating ERP systems is an advantage.
• check_circle Hands-on experience with cloud platforms (AWS or Microsoft Azure) in production environments.
• check_circle Bachelor’s degree in Computer Science, Computer Engineering, or a related discipline from an accredited institution.
• check_circle Mandatory professional experience in .NET / C# / ASP.NET / .NET Core is mandatory.
• check_circle AWS or Microsoft Azure certifications are preferred.
• check_circle Relevant enterprise or integration certifications are an advantage.
• check_circle Mandatory strong proficiency in C#, .NET Core, ASP.NET MVC, RESTful APIs, SOAP services.
• check_circle Mandatory knowledge of Ellucian Banner or equivalent SIS platforms.
• check_circle Mandatory understanding of Salesforce and/or ServiceNow integration patterns.
• check_circle Mandatory familiarity with Genesys Cloud, Microsoft Teams, or Twilio integration models.
• check_circle Experience with AWS or Microsoft Azure cloud services, deployment, and security concepts.
• check_circle Strong database knowledge (SQL Server, Oracle, MySQL).
• check_circle Understanding of application security, data protection, and access control.
• check_circle Strong analytical, problem-solving, and troubleshooting skills.
• check_circle Ability to work effectively within a government or semi-government institutional environment.
• check_circle Strong communication and documentation skills.
• check_circle Arabic language proficiency is preferred; English proficiency is required.

Benefits & Perks